Food is good, but delivery and service isn't great...

Food is good, but delivery and service isn't great. Lately they mess up on all my orders. They always forget something. One time I ordered a goat cheese omelette that was supposed to have goat cheese, asparagus, onions, and tomatoes. When I received my omelette it only had goat cheese. I called to complain and they said I would get a free one when I called back along with a refund. They didn't honor the complimentary omelette. Very disappointing. They used to be great. I used to love their food and customer service and both seem to be dwindling. I will not be ordering from them any longer.