Heather Miller

Review of Jesse's Computers and Repair

I've been a loyal customer for 14 yrs, buying all ...

I've been a loyal customer for 14 yrs, buying all my equipment and having all my repairs done there. This last time was awful. No smiles unless I smalltalked first. No thank you's. I've gotten used to that as they are techies but this time, when I really needed fast help, all I got was promises that they'd look at it as soon as possible. Over 24 hours later, i get a call to bring them the printer. If they had listened to me (I put the fix Microsoft MS DOS had provided online) they would have already had it fixed. BUT what do I know? I had purchased the Asus from them 3 weeks b4 after Irma and had tried to tell them what I was 99 percent sure was the problem (posting the fix on the desktop). I was dismissed, CONDESCENDED to, and felt that they didn't listen in the first place. I was trying to save time because that pc provides me income and whether I eat or not. They never communicated that they understood and never gave me anything definite to go on. When I asked for my money back for the new reconditioned machine because I continued getting the run-around so i could go purchase another pc, I was curtly given a copy of the receipt saying all sales were final. He and Danielle became very unprofessional and told me to take my computer and leave. He even changed his mind and put my non-printing desktop tower back on the counter and told me i coukd carry it out myself. Well, this old wpman was very irate at this time and told him i had more balls than he and could carri, no problem. He replied, "I have no doubt" and he is right. Then Danielle came up who never smiles and snarked with a nasty immature smile and "threw me out". I asked her if she wanted to call the police and she said she would. Talk about impossible to communicate with. I am sorry that all these years I spent time and patience and money there and recommended them to countless people in Ocala and The Villages. I do NOT recommend Jesse's or TechFix anymore. There is another pc repair place a mile around the corner. They understood me and are going to work on it right away. So stay away from Jesse's - they don't care and aren't sophisticated enough to understand their customers. Hey, you don't think they would be rude on purpose???