ecsdigital2112

Review of Southeaster Wisconsin Common G...

OMG! Common Ground Healthcare Cooperative is the w...

OMG! Common Ground Healthcare Cooperative is the worst company that I have other done business with. Today for the 7th time in 14 months I have spent over 3 hours with them on the phone regarding a billing issue. It always starts when I go to pick up a prescription and I am denied coverage. Common Ground is only open from 8am - 5pm on Monday - Friday. So if you have problems outside of business hours, you have to pay for the script out of pocket or wait until they open to get the problem resolved. We have had to do this in the past. The reimbursement paperwork and procedure is a NIGHTMARE! This time they told me that our plan is denied because they have not received the tax credit information from The Health Insurance Market Place. They said that they will escalate the problem and can take up to three days. I insisted that it was not acceptable and that I needed to resolve this now so I can get my script. She said that I could come in and that the walk-in representative could help me. After 2.25 hrs on the phone with the first rep she finally transferred to someone else. This person told me within minutes that there were no problems with tax credit from the Market Place. She said that our automatic online charges did not go through. I went online and placed the payment and it went through. Other experiences have been the same where they just cancel us out of no where. DO NOT CHOOSE COMMON GROUND. I implore you to find a different company to get your government health care from. STAY AWAY! I missed the first half day of work today because of this. I have all phone conversations recorded and I am very tempted to post them on YouTube, Vimeo and FB so people that think this is not true can experience it themselves.I have reported my experience with the BBB and plan to file a complaint with the State of Wisconsin - Office of the Commissioner of Insurance. I don't know what else to do. Our family is at the end of our rope with them. Remember the line 'if you like your doctors, you can keep your doctors'? That's BS! Common Ground is the only company where our doctors are covered. So we are forced to use them.