Cablevision/Optimum is the WORST cable provider. C...

Cablevision/Optimum is the WORST cable provider. Called yesterday to set up new service. Appointment made for the following day between 2-5pm by a woman named Talia. The next day, at 4:00pm, I called to verify the cable technician was coming. The rep put me on hold. Several minutes later, the Cablevision rep said he spoke with the technician and that he was on a job and that he would be on his way shortly. We waited until 5:20pm. At that point I called Cablevision and they now said an appointment was never made for today and that a technician wasn t coming. I asked to speak to a supervisor. He said standby and then he hung up the phone.

Cablevision reps lie to customers. The rep never made an appointment that I asked for. Furthermore, reps don t call technicians on site. Another lie. The best was when I made a final call to ask to speak with a supervisor. The rep said supervisor was busy and wouldn t speak with me. Really? I take the day off to have cable and internet installed, plus their reps are dishonest?

The next step is to file a small claims court complaint against Cablevision for loss of time away from work. Additionally I will contact the Better Business Bureau and Attorney General for the State of NY. Unfortunately Cablevision is a monopoly in the Hudson Valley.

Shame on you Cablevision. You have the worst customer service. I would have given you ZERO stars but this review won t allow me to do so.
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