Aquatopia was all fun at first BEFORE my boyfriend...

Aquatopia was all fun at first BEFORE my boyfriend got injured due to a lifeguard's poor disbatch call on one of the rides at Kartrites Quest. There are three slides in which this one lifeguard has to overlook meaning this one lifeguard is trying to keep track of all the riders that go on and off the three slides. My boyfriend who was still inside one of the slides at Kartrites Quest was hit in the back by another guest that has been dispatched into the slide a little too early due to the lifeguard's poor supervision of the three slides and its riders. We wanted an apology, but the lifeguard's only response? "I didn't see him on the slide! Was he stuck coming down?" First of all, even if you were stationed to watch over multiple slides, it should NOT give you an excuse to do a poor job in keeping track of all the guests who get on and off the slides. If my boyfriend or God forbid someone else gets seriously injured, is that going to be the only response and reaction we get from the lifeguard? Second, I don't blame the lifeguard for being stationed to watch over multiple slides at once which is definitely a poor execution of plans by the waterpark itself. IF YOU NEED MORE LIFEGUARDS TO WATCH OVER THE SLIDES THEN HIRE MORE LIFEGUARDS! Third, this lady came to us at one point (I'm not too certain of what her role is at the waterpark...), and tried to calm down the situation by telling me not to be too "hostile" to the lifeguard because accidents happen. That is an UNACCEPTABLE form of apology by claiming that my boyfriend's injury was an accident that could have happened to anyone... And telling me not to be too hostile? Do you expect your guests to stay calm when they paid admission fee to have a day of fun at the waterpark all to be ruined by a "simple" mistake made by the lifeguard? To make matters worse, they tried to brush off the whole accident with just a bag of ice. My boyfriend and I ended up sitting on one of the beach chairs for 3 hours unable to go on any rides because of his injured back. And all during those 3 hours, NO ONE came by to ask how he was doing.

How can I remain calm in this situation? No refunds, no formal apology, lifeguard arguing back to guests regarding a mistake that he has clearly made, woman telling me not to be too hostile to the lifeguard for his poor supervision, poor training of lifeguards by having one lifeguard overlook 3 different slides, poor execution of how to deal with injuries and accidents.

Yes, accidents may happen but this accident could have been AVOIDABLE if the lifeguard did a double look on all the slides before mindlessly letting the next group of people on the slides. Highly disappointed on all levels.