I have been here before with no major issues, HOWE...

I have been here before with no major issues, HOWEVER, this time was different... when we arrived we went to the counter and were asked how many, for a name, and then handed a pager without any idea of wait time, a smile, nothing. Ok no big deal they're busy... then after waiting for 30 minutes and watching 5 families leave in the mean time our pager finally goes off and we are seated. Another family who came in around 10 minutes after us is seated at the same time. Their waitress comes over and gets their drinks and orders, comes back with their drinks and leaves again. After about another 10 minutes our waiter Ben comes over with a smug attitude and introduces himself. My wife explains that we have been waiting a good bit of time and that we weren't pleased at this moment but hoped it would improve you'd think he'd say I'm sorry and try and fix it... Nope nothing. We proceeded to order our drinks and a pricey meal because we believed the steaks were worth it. Anyone who has been here knows the steaks are good and there price. Ben proceeds to the hostess counter and starts talking to the hostess who stares at my wife and I and rolls her eyes. As you can imagine I'm steamed at this point. Ben eventually comes back with our drinks and slides them on the table and walks off. At this point I'm done. I walk to the hostess counter and tell her to cancel our orders because we will not be disrespected. All she says is ok. Really?! As we leave my wife calls to speak with the manager who is too busy to speak with us. When she eventually comes to the phone we get excuses as top why she was too busy taking care of the other customers to speak with us. At no point ever in this entire event did we get an apology! We will never eat here again!