Kim Phan

Review of Hilton Surfers Paradise

I stay for 3 nights from 22/9/19 to 25/9/19. My r...

I stay for 3 nights from 22/9/19 to 25/9/19. My room was 508, the room was good, bed was comfortable and clean but the location of the room was opposite the surfer paradise club which they play music very loud and none stop until 3 am on Sunday night which was my first night in, I didn t say anything to the hotel management because I thought it will get better on weekdays. I was wrong about that, Monday and Tuesday night was just as bad . I told the staff about my bad experience and write a review when I check out and was told that the hotel manager will email me back but I still didn t get anything no mails or phone call. Very disappointed with a customer service from a 5 stars hotel. Will not recommend to anyone.