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Nicole Thompson

4 years ago

Honestly such a horrendous experience. I was only ...

Honestly such a horrendous experience. I was only with them for one month as my landlady changed to them in the final month of our contract. Duncan in particular was rude and unprofessional. During a visit to the house and bearing in mind he hadn't met us he looked down on us, spoke to us like we were complete idiots and made us feel uncomfortable in our own home. He was arrogant and gave the impression he thought he was better than us because we were renting accommodation. He had no respect for our property or our furniture and stormed around the house as though to make it clear it wasn't out house. When I visited the office on two occasions all staff were unwelcoming and I felt like I had walked into the middle of someone's house uninvited by the response they gave. I stood there for a good while before anyone even said hello to me. They are a joke of a company who make people feel so small. I would avoid using them like the plague!!! Can't stress enough how awful they made us feel.

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