Kimberly W.

Review of Lindsey Management Co., Inc.

I used Lindsey Communications through my apartment...

I used Lindsey Communications through my apartment complex, The Link in Columbia from June 2014-May 2015. My partner and I used the services throughout that time, and shut services off once we relocated in May of 2015. My partner recently moved back to the apartment complex in which we lived, and when he tried to turn on cable/internet services that he and I had a past due balance of $300+. When I called this morning at 8:15 am the lady who answered the phone was short, cold, and rude. She had a sarcastic undertone in her responses and did not have any answers to questions I asked. I was then forwarded to the acting supervisor Matt. I explained to Matt. I explained to Matt the the balance wasn't the issue, however the company did not follow proper procedures to ensure that we knew about this delinquent account. He informed me that they tried to send a notice once and it was sent back. This company has multiple forms of contact information from both my partner and I, and when asked why there was no other form of communication used, he stated that they too many customers, and don't contact them about past due balances. I asked for the collection agency contact information, they didn't have it. I asked for the corporate office's information, he would not provide it. Not only were they rude and insensitive to the fact that we need internet services to succeed in school, they continued to deny that they contacted us. My partner and I set up forwarding addresses and have been receiving mail from our old address, I don't know why their notices were not forwarded as well. This company is ding bad business and has horrible customer service. The fact that they could not provide proper information is outrageous seeing as though they service so many people. Had we not called to set up services again, we would have never known about this balance with Lindsey Communications. I do not recommend this company at all.