Jessica Freeland

Review of Sam Swope Honda World, Sam Swo...

We arranged a test drive with a truck that was bei...

We arranged a test drive with a truck that was being processed for sale on a Sunday for the following Tuesday. The young lady verified our appointment by text on Monday. When we arrived for the test drive on Tuesday afternoon, the salesman hemmed and hawed. Tried to play off the high school kids who made appointments were problematic. The salesman said the truck was several days out and not on the lot. When we spoke with the manager, he was exceptionally rude. He said the truck had been sold. The entire debacle was fraught with dishonesty and blame. Bottom line... they sold the truck, didn t tell us, we drove 20 miles, they avoided taking accountability by blaming on the young lady who wasn t there. We have purchased from Honda word before but will not ever again.