Natalia Campos

Review of The Roasterie, Inc.

Went there for the first time today and encountere...

Went there for the first time today and encountered pretty terrible customer service. My cappuccino was extremely dark and bitter so I asked the barista for a bit of extra milk- to which she rudely replied she couldn't give me any "free milk" and was to charge me as if I was having a 12oz coffee instead of the 8oz I had purchased. She went on to charge me an extra $3 for one sip of steamed milk and was hesitant to then give me the coffee in a 12oz cup, regardless of having just payed for one. My experience was ruined by the barista's unfriendliness and lack of concern for customer satisfaction. I will definitely not go back and will stick to places like Quay and Starbucks that do care for the quality of their coffee and the satisfaction of their customers.