I was super excited when I found Georgetown Cupcak...

I was super excited when I found Georgetown Cupcakes. I was even more excited when I found it s a 5 minute walk from my home! After reviewing your website I then stumbled upon your show DC Cupcakes. I couldn t wait to place my order! Saturday night I put in for an order. The first time didn t seem to work so I did it again. I have 2 pending charges for the same order. I called the next morning and was asked if I received a confirmation email. I did not and my pick up time wasn t until 1 so I was waiting around for it. I even called back and left a voicemail about not getting a confirmation email when it was nearing my pick up time. I left a message and never received a call back. My boyfriend then went into your store around 5pm yesterday and gave the lady the order number and was told it was voided and they didn t have my flavors anyways so he probably didn t want to place an order then. Today, I call trying to place an order Via phone since your online ordering sucks and is unreliable. Of course no one answers or calls me back. This has been a super disappointing experience especially since your business is in my neighborhood. Hopefully someday you will figure out a successful online ordering system or your employees will answer the phone or provide acceptable customer service.