WE HAD TO GO FROM THE HOTEL

WE HAD TO GO FROM THE HOTEL
We arrived at the hotel on November 20 to stay in NY until the 24th and watch the Mays parade and B. Friday shopping. We take 3 rooms because we travel as a Family.
In the early morning of the first day at dawn 21 we went down to reception We spoke with Valerie and Tamara, I have to highlight they treated us very well and apologized for how disgusting the room was only when moving the curtains what came out was a cloud of dust starting lacerations on the body etc. The rest you will see in the photos. They promised to make a room change but we literally fell asleep at reception. Then they informed us that they would make the room change after 3 in the afternoon .... DISASTER when we returned, we were attended by ADAM a complete jerk and his Manager Carlos, who at all costs avoided talking with us, attached the photos.
What we suspected in the change of shift, everything that was promised was forgotten and when we returned to the hotel there was no room to fulfill what was promised, a disaster, we decided to go to Washington where we managed to get a room. Leaving the hotel 2 days before the agreed upon we will only see the Mays parade and we leave. If you want to have your worst experience in NY come here, what is the use of having a good location if when you return to rest you come to have a bad time or face additional treatment like an animal and in the most despicable way possible. The truth is, I feel that they robbed us, I do not even understand how booking can promote this type of situation. Ahhh they have an executive class but if you don't have the profile they want they will deny you. We asked for an upgrade long before we arrived.

WE HAD TO GO FROM THE HOTEL

We arrived at the hotel on November 20 to stay in NY until the 24th and see the Mays parade and the purchases of B. Friday. We took 3 rooms as we travel in Family.

In the early morning of the first day dawning 21 we went down to the reception We talked to Valerie and Tamara, the ones that I have to highlight, they took good care of us and apologized for the disgusting of the room just by moving the curtains what came out was a cloud of dust beginning, the lacerations in the body etc. The rest will be seen in the photos. They promised to make a room change but we literally fell asleep at reception. Then they informed us that they would make the change of room after 3 o'clock in the afternoon .... DISASTER when we returned we were treated by ADAM and his manager, Carlos, who at all costs avoided talking to us with the photos .

What we suspected in the change of shift everything promised was forgotten and when we returned to the hotel there was no room to fulfill what was promised a disaster, we decided to go to Washington where we managed to get a room. Leaving the hotel 2 days before the agreed upon we will only see the Mays parade and we will leave. If you want to spend your worst experience in NY, come here, it's good for you to have a good location if when you come back to rest you come to have a bad time or face an additional one to be treated like an animal and in the most despicable way possible. The truth is that we were robbed, I do not understand even how booking can promote this type of situation. Ahhh they have an executive class but if you do not have the profile they want, they deny it. We ask for an upgrade from long before you arrive.