My family stayed here over Black Friday weekend an...

My family stayed here over Black Friday weekend and had a miserable stay. NO HOT Water!!!! NO HEAT in the room during the COLD winter night!!! Children had to take COLD showers in the winter time. The hotel did not provide a better or functional room after complaining about the heat and hot water problems. The hotel manager Tiffany refused to refund the booking money in full for this horrible experience. Over all, we DO NOT recommend staying at the Four Points Sheraton Phoenix North at all!!!!!