September 21-23 my friends and I stayed at the Cro...

September 21-23 my friends and I stayed at the Crowne Plaza New Orleans French Quarter for a bachelorette party. We had a horrible experience from the beginning. Upon checking in we double checked that we were staying in one of their presidential suites. The front desk clerk confirmed that we were and gave us our keys. When we got upstairs and opened our door we quickly realized that this was indeed not a presidential suite. It was obvious the front desk lied. Any front desk clerk knows which of their rooms are their biggest and most expensive. Come to find out the room had been flooded, so they set us up in two different rooms across from one another. As we were setting up one of the girls calls downstairs so we could rent a refrigerator. It was there promptly, but as soon as we plugged it in and open the mini-fridge we saw someone s moldy left overs. It was one of the most disgusting things I have ever seen. The hotel apologized by giving us two free mini-fridges and promised us a complimentary meal at their restaurant downstairs. On the day of us checking out we decided to have lunch at the restaurant. We were told to charge it to the hotel room because it was complimentary. Come to find out one of the girls card was charged $300 for the lunch. She has thoroughly tried to contact the hotel. She has been hung on the phone by multiple people and has sent multiple emails with no responses. This is just outright inexcusable. I loved the city of New Orleans, but I will absolutely never stay at the Crowne Plaza New Orleans French Quarter again.