I set up a drop off for my suv to get the rims fix...

I set up a drop off for my suv to get the rims fixed on an extended protection plan, when I called in the associate stated I may have a rental fee and that she wasn't sure, that the service advisor would let me know. I brought the suv and another vehicle up in case the car was not covered they told me it would be when I was handed off to the service advisors. I get a call an hour later stating that I would be charged $40 after asking twice if I was covered under my protection plan for the loaner which the loaner associates said I was covered. I went back the next day to get my suv after they fixed my curb rash rims which now look worse due to the paint not matching when they fixed them. There are big dark spots on the rim where they only touched it up versus repainting the whole rim. Associate argued with me about what was said the day before and was very unprofessional, she put words in my mouth stating I would pay the fee which I never did say that, the service manager waived the fee once realizing the misunderstanding and it got worse form there. The same associate (short girl with black hair looks in her mid 20s) that was going on a rant with the loaner associates in front me handed me the keys and told me my car was out front. Me and my 8 month pregnant fiance spent 5 minutes on the lot in 40 degree weather looking for our car, no one looked it over with us to see if it was fixed properly and we were happy with the work. My family has bought 3 cars in the past 3 years from jim butler totaling over $80,000 but they lost our business for good. We were going to get a new trail boss $45,000 with the suv they fixed as a trade in this month. They also overcharged me $15 when I utilized my $100 credit on some accessories and the cashier stated she would get me a check mailed because I was running late to work, that was years ago and my time was more important than the money. I never seen that money. The service department is god awful when you have issues and they need to find out if loaners are covered are not before the customer leaves the dealership with a potential out of pocket expense. Be sure if you get any service work done there or purchase anything from (accessories prices are cheaper online then at dealership) to make sure they do not over charge you and ask for things in writing since they want to put words in customer's mouths.