Alison McAree

Review of Secrets Wild Orchid & St. Jame...

This is categorically the worst Hotel I have ever ...

This is categorically the worst Hotel I have ever stayed at. This was supposed to be a holiday of a lifetime and it has been hell from start to finish. All inclusive means nothing! The mini bar was empty when I got here and not stocked during my stay. The advertised Shuttle Service is non-existent and the taxi company they use charges on average $10 per mile so they clearly encourage and partake in the ripping off of their guests by allowing this taxi company to operate on the premises. The first night of my stay, I was so ill after eating in the poolside restaurant, I threw up all night. The following night, I tried every single restaurant on site and each of them had over an hours wait. They all had plenty of empty tables with maximum 10-20 guests in each restaurant so I don t know what the issue was. The Portofino restaurant was closed at 9pm despite being advertised as open until 10pm. I inevitably had to order room service. So to sum up, I paid premium price for an all inclusive 5 star hotel and all I got for my money was 2 cans of coke, a couple of watered down cocktails, bolognese pasta from room service menu and Delhi belly! Compared to other 4 star hotels I have stayed in, this didn t even make that cut. The place is worn out, a massive rip off and the rooms are dark and depressing. And they had the cheek to try and upsell me on a credit card sponsored members club. Never ever again. The only decent person there was Shanice who tried to sort things out but the front of house manager was submissive to say the least and clearly had no real authority to do anything. Don t waste your time or hard earned money. This has been a 2 star hotel with a 5 star price.