The Critic

Review of Fralos Art of Pizza

I've been coming to this place for years. The last...

I've been coming to this place for years. The last time I was there I didn't have a great experience. I waited around for a very long time for somebody to come and take my order it took so long that I actually have to walk inside and ask them if there was any service outside. It's really disappointing when great restaurant Staples like these start losing stars because of service. The food was good the Ambiance is always great but the service here has always been lacking.

A prime example of how service really effects the way your brand and your image is impacted can easily be told by my experience here a couple of months ago. One of the servers spilled wine all over my friend and the only thing they could do to mediate the problem was paid for her dry cleaners. There was no offering two alleviate the situation bye telling us the meal was free especially because of the big inconvenience she had to go through and go home and change. The night was ruined simply because of an incompetent management or service people that don't know how to take care of their patrons. What a sad sad world we live in when the customer is treated like a number.