Carla Williams

Review of DoubleTree by Hilton LAX

The customer satisfaction was below this rating. A...

The customer satisfaction was below this rating. At the time of my check-in all they would tell me is what they could NOT do and did not give any other options. Long story short, I was not informed of the $100 per room, per night deposit by the customer service center rep. So that was a shock , but with that I received unprofessionalism and sarcasm from the 2 ladies at the front desk (neither one had visible name badges).
We started out with only 1 elevator working to No elevators for the entire building and we were on the 7th floor.