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Guido Colli

3 years ago

The Service Department is HORRIBLE. Service adviso...

The Service Department is HORRIBLE. Service advisor Rob is extremely clueless as well as his Forman. I have a 2019 Jeep Grand Cherokee Trail hawk. Only 2 weeks old and it has suspension damage/ issues. I have brought it 4 different times already for the same issue. Just look at the alignment report provided stating its unsafe to drive and I'm still given the car back and being told to not worry I m safe to drive. I also have Service Electronic Stability Control and Serv 4WD. The car is brand new and the service department can t fix this issue. Im will be starting the Lemon Law process this week. STAY AWAY FROM SERVICE DEPARTMENT.

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