I want to give a single star in protest, this beca...

I want to give a single star in protest, this because the location, the location and the structure as a whole are good, but there are very negative aspects that I will explain immediately. 1) uncooperative reception staff, plus they speak two languages English and Spanish, I asked if there was someone who spoke Italian or Russian but nothing, but the problem was not that the requests we made such as the change of room before due to noise, and the change of the mattress after they were not made ... moreover we pointed out the little cleaning done in the rooms, and the catering part that even in that case with little attention to the cleaning of the dishes! In essence, of all we said and complained the reaction was zero! In short, for a structure that could give its customers a lot, the result was a bit disappointing ... sin, we hope it gets better complaining