Visited The Lodge and Spa at Callaway Gardens this...

Visited The Lodge and Spa at Callaway Gardens this weekend and overall had a great time; however, I left with a very poor impression about how Callaway handles business. On two different occasions while I was on-site, I was overcharged for services and had to correct the front desk and the receptionist at the Spa. The first experience was at the Spa. Upon arrival, I was told about the special that they were running where if you purchased the collagen eye treatment you would receive the hot stone massage add-on for free. I agreed to the purchase, but then was charged for the hot stone add-on. Additionally at the Spa, while receiving the collagen eye treatment add-on, the strips were not placed properly and one strip ended up on my cheek instead. My massage therapist apologized profusely and told me she had the charge for the treatment removed. I was still charged for the treatment by the receptionist. So in total at the Spa, I was charged for the hot stone add-on when it was supposed to be free with the eye treatment, and I was also charged for a botched collagen eye treatment. When given my total and asked for my card, I asked how my total was calculated, and they responded by saying that there was a service charge that I was not accounting for in the total. They would not provide me with an itemized review of my services. After some back and forth, the charge for the hot stone add-on was removed, but I still had to pay for the botched collagen eye treatment that my massage therapist said she would removed. My second overcharge came at checkout. In my package, I was suppose to have breakfast included. It was not till after my card was charged that I received an itemized detail of the charges to my room to review. She handed me my receipt and I was charged for breakfast. I pointed it out to the front desk, and she removed the charge. If I had not questioned both, I would have been overcharged somewhere between $40 and $60, and I was charged for a botched service.

Also wanted to share, the manicure I received and paid $70 for was sub-standard. The polish is already chipping, and I still have dry places that needed more attention. In Atlanta, I could have gone to a nail salon and received an SNS manicure AND a gel pedicure of extremely better quality than what I received at the Spa for the same price of $84 ($70 plus $14 service fee).

This has always been an overarching issue with Callaway. There confirmation emails do not give good detail and overview of your stay comparative to other hotel and spas such as Old Edwards Inn. One big paragraph with no links to directions, where to park, etc.

High notes of my trip. The massage was amazing. My view from my room was breath-taking, and the carson brew was delightful.

Will return, but will demand much better service and high standards and transparency of charges.