The good: I like the car we got, it was a great pr...

The good: I like the car we got, it was a great price and in good condition (we bought a used 2013 Honda Pilot EX-L).

The bad: Found the car online, and part of the description specifically noted that the vehicle came with a 100K mile warranty (just engine/powertrain). When we arrived, we noticed the used car sales team consisted almost entirely of non-native english speakers. This would normally be fine but communicating was so hard at times for the smaller details (such as the warranty the website mentioned) that it seems they employ these people on purpose so they can play dumb. It took quite a while of waiting around for things to get done, and whilst waiting, another family arrived and sat down at a table. It turns out this family was there for the same car we were and had called the same salesman we were dealing with. Well we were already in the process of getting the paperwork so the car was ours. Our salesman had the audacity to actually announce to the other family that we were the ones that got the car they wanted, pointing at us. We were humiliated and felt terrible, but most of all, we were severely shocked by the lack of professionalism.
I've contacted support for the warranty, and they said it only counts for cars with less than 60k miles, which my car wasn't, but I fail to see why they can't give a warranty for the difference (160k minus car miles) but it isn't worth the trouble.

Overall, I would highly recommend Carvana or something similar over this facility. My experience with Carvana was much better, faster, and hassle-free.

UPDATE: Just to extrapolate the communication problem, I literally asked the sales rep (Masud) when we were buying the car if the passenger airbag inflator had been replaced. I knew these were a problem, and were literally life-threatening. Masud ensured us that they "cannot sell a car with open recalls". Well apparently Masud doesn't know what he's talking about, because they did. We were called three weeks after buying the vehicle (and driving around with my pregnant wife in the passenger seat) and told that there was an outstanding recall that needed immediate attention. They tried to play it off like it was new, but I knew and asked when buying the car. Very shady practices here, I definitely do not recommend. Avoid like the plague.
I'm removing a star due to this update, but I wish I could give zero stars. Please use Carvana, they're a million times better, easier to deal with, and they will ship your plates to you, unlike McDavid, who makes you come all the way back just to pick them up. They don't care about the customer, just about moving product.