I don't know if it's because of their location tha...

I don't know if it's because of their location that they feel that customer service is not important. Great bellmen and friendly security. The front desk staff I guess are too busy to answer the phone. Housekeeping seems nonexistent even after talking to a "supervisor ". For a room with a king size bed for 2 there were 3 flimsy pillows no pillowcases and 1 large towel. I called 2xs yesterday for additional pillows. I got them this morning when I requested additional towels so that my husband and I could both take a shower. It's after 4pm and my room has been attended to even though I requested it. I am so disappointed in a place called Crowne Plaza. Also this is the first time I've been in a hotel that lotion is only given upon request. I'm all for not wasting...so so be it!