Roberto Vazzoler

Review of Park Grand London Kensington

This hotel is in a nice location, just minutes fro...

This hotel is in a nice location, just minutes from Earl's Court, and my room was nice, warm and clean. Staff at reception is kind and helpful. However my review is just average because of 3 reasons: 1) breakfast is cheap in price (10 pounds if booked in the hotel; do not book on line; they literally told me it is cheaper there; on line it was quoted 12 pounds) but cheap also in quantity and quality is definitely just average; 2) Internet is very slow most of the time; I had to use very frequently my data roaming or my mobile hot spot; even surfing news or updating apps was a problem; this is unacceptable; 3) I tried to order a taxi with credit card payment at the reception but it was impossible ("our taxi company does not accept credit card"). Also unacceptable; I ended up going with Uber.