Going Downhill???

Going Downhill???
I've been staying here for five years but this experience was not pleasant. Customer service was less than helpful.
Housekeeping staff disregarded my in room notes regarding coffee setups.
And to top it off the last night of my seven night stay I had room key issues twice. On the second visit to the south tower desk I was asked to provide a reservation number to prove that I was staying there AFTER I had shown my photo ID. That's insane.