Started out great but ended badly. We travel full ...

Started out great but ended badly. We travel full time in our motorhome and visited this dealership in early September to test drive a specific vehicle, a Jeep Cherokee Trailhawk that had just come in on trade. Initially we had a great experience with the young sales gal Taylor who assisted us - she made that part of our visit very enjoyable. We decided to think it over as we weren't quite ready to move forward, due to upcoming travel plans to Canada and Alaska. About 4 weeks later after we had returned from our Alaska cruise (to Vancouver, BC) we noticed they still had the Jeep and decided to proceed with the purchase and collect it when we were back in Seattle a few days later. We called Taylor, made an offer which they accepted and we emailed the requested information for our finance company, utility bill to get the finance underway. Then phone communication stopped as Taylor resorted to texting - advising we needed to come down in person to sign the purchase order. It was a Saturday, we were a 2.5 hour drive away in BC, and would be back in Seattle by Wednesday at the latest, which is when we hoped to collect the vehicle as the credit union could have the check Fedexed to arrive on the Tuesday. Dealership would NOT accept a holding deposit for the vehicle NOR provide an electronic option such as email or faxed agreement for us to sign and return. This was ludicrous to us, as we have bought and sold real estate digitally. I asked to speak with Taylor's manager who, I was sure, I would be able to work out a reasonable solution with. As it turns out, the manager Mel was completely rude, belligerent, arrogant and unwavering - unable to provide a sensible explanation as to why they could not hold the car with a deposit for a few days while finance was processing or why they could not fax or email us the documentation for the credit union to cut the check. They said they would send a staff member to drive to the border to meet us to sign (2 hour drive each way) the docs which seemed completely inefficient. This is a high end dealership so their outdated policies were surprising to say the least.We decided not to purchase from this dealership as we felt the way their Sales Manager treats customers (in our case, potential customers) was appalling - we felt a complete lack of trust in them and were uncomfortable about doing business with a company that treats buyers that way. Fortunately, a few weeks later, another Orange Jeep - with the same options and fewer miles - showed up at Dave Smith Motors in Coeur D'Alene, ID so we purchased that instead. The entire transaction went extremely smoothly via Jimmy - all done digitally and efficiently and with wonderful service from everyone we dealt with - and we drove 6 hours to collect the car just a few days later. Our experience and the way we were treated by Dave Smith Motors (another high end, luxury dealership) could not have been more different, we love our new Jeep and are glad it worked out for us in the end... the 6 hour drive each way was worth it to us to get a great car and we had complete trust in Jimmy and the dealership based on how well we were treated. Hopefully Jaguar Land Rover Seattle will consider reviewing their policies in the future to bring their business into the 21st century and accept a vehicle deposit and/or electronic documents with e-signing like other dealerships do.