Janice Lawlor

Review of J&R Medical

We have used both J&R Medical and 180 Medical for ...

We have used both J&R Medical and 180 Medical for several years before they merged. They were each better apart than they are together now. Were they bought by a bigger third company? I placed my husband's monthly catheter order on Dec 17 by phone and was told they would be delivered by Dec 24. They didn't arrive until Dec 27. On Dec 26 the customer service people said their system showed they weren't supposed to ship until Dec 26, which IS NOT what I had been told on Dec 17. I would have made other arrangements on Dec 17 if that were the case. We ran out of catheters on Dec 26. This is not the service that we used to receive from these people. Can't even call the Houston office directly; now have to go through a national number. This is another case of the bigger a company gets, the worse the service is.