Have stayed at the Sofitel Gatwick on numerous occ...

Have stayed at the Sofitel Gatwick on numerous occasions but tried to book tonight and was put through to Central reservations...sadly they do not appear to know this lovely hotel exists! I was offered st James in London and somewhere else but they seem incapable of finding our destination of choice! For a premier hotel with wonderful amenities and facilities I was horrified that I could not book directly! I would hope this lack of knowledge could be rectified in forte...still to got a booking, have to wait to call direct int he morning to the hotel!!! Which is what I had tried to do in the first place!