Laura Munoz

Review of North Star Dodge Chrysler Jeep

Worst service I have ever experienced. I saved up ...

Worst service I have ever experienced. I saved up for a very long time so that I could purchase a new car to safely drive around my two daughters, and any single mom can tell you, this is not an easy task. I was so excited and proud of my brand new Jeep Cherokee. Well, 2 weeks in, I noticed that when I was getting on the highway, I felt the transmission losing power. Definitely not what I expected from a brand new car. I noticed it more and more and decided I should take it in. I thought this would not be an issue considering I just purchased it. I was so wrong. Not only did they not want to help me, they would not even speak to me because the service manager was going into a meeting. I let them know I had to take a day off of work, so I was more than willing to wait. The lady behind the counter very rudely said, well tell her she will be waiting for a very long time. This was like a slap in the face. On top of that, when they finally took it back, they said nothing was wrong. The miles on my car never even changed, so what could they have possibly done. I called again to let them know it was doing the same thing, and they told me it would take 3 days to service, and they would NOT give me a loaner car unless they decided something was wrong with it. How am I supposed to take my daughters to school? How am I supposed to get to work? They only seem to care about their customers when they are buying a car. But if you have an issue with the car, all of he sudden you get the worst service. The whole experience has been a disappointment, and if I could do it all over again, I would never have gone to this dealership in the first place.