I have had my Samsung fridge/freezer repaired - i...

I have had my Samsung fridge/freezer repaired - it has come back with dents and dimples. I have been trying to get this remedied as consequential damage caused by Samung.
They are telling me we are lying! They have changed their story several times telling me they photographed damage before moving, then sent me evidential photos taken on the back of their truck saying it was always damaged.
Samsung agreed to order new doors in an email - then reneged. Each time you phone - it takes 24-48 hours for a manager to call you.
Awful customer experience