Chris Herring

Review of Sony VAIO Direct (Sony Direct ...

Business partner bought a refurbished phone throug...

Business partner bought a refurbished phone through the business, which turned out to be blacklisted. Asked for immediate replacement as he was without an effective phone, but this was refused and instead subject to collection, return and checking of the blacklisted phone first. Don't know the source of the refurbished phones, but clearly they should be checked for blacklisting, and should be from a reputable source. I don't want to imply that this company is deliberately taking stolen phones, but clearly measures to prevent it have not been adequate.
Obviously not impressed by the phone, but also the response to such a shocking matter.