Olga Janule

Review of Elkor

Very bad service! Bought a tumble dryer online at ...

Very bad service! Bought a tumble dryer online at elkor.lv It came faulty, cannot be used, trying to return it as per 14 days return policy, but elkor is insisting to send it to some sort of diagnostics and denying to comply with the customer law. At the end I have to take it to the warehouse myself as they want to charge me for a pick up. The worst customer service I ve ever experienced. I don t recommend this shop.
We bought a drying machine in the online store elkor.lv The dryer was brought broken, I wanted to use the buyer's right to return the goods within 14 days, but the store employee insists on an examination of the goods, and also says that I used the goods and it is not in a new state. As a result, I was offered to send a courier, which I have to pay for myself or carry the goods myself to their warehouse. Disgusting service, never met such a thing. I do not recommend buying from Elcor !!