Emily Tracy

Review of Coppus Mercedes

Once upon a time.. In a land far far away

Once upon a time.. In a land far far away

Nope we can t do that because there s no happy ending here. I thought for a while that I had bought my dream Wrangler but my fairy tale quickly became a night mare. It was just another Saturday when I found myself in Tiffin going to Rural King, but this Saturday was different. I saw a Jeep Wrangler.. it was beautiful.. Red, 17, black rims, low miles.. that s the kind of vehicle that makes my heart melt. I knew I wanted that Jeep. I test drove it and just knew I had to have it. So thanks to someone I once thought was a good salesman (KB I ll just give his initials) l was able to get the Jeep I wanted. With some calculation here and some crunching there it was mine. I drove my beauty home that day. Happily ever after... NOT
It was the rainy season and I quickly started to see problems. I d get in and see water marks running down my door, I d feel squishy carpet under my feet, something just wasn t right. I started to investigate. I pulled back my carpet to find water laying.. not just a little water but at least and inch laying under my feet. So quickly I put my warranty to good use and took my Jeep up to the Coppus Motors Service Department. I got the Jeep in to get worked on. I was given a loaner vehicle and I put my Jeep in their care. When I got it back much to my surprise there was still water in it.. lm going to make this review shorter now.. this happened not once, not twice, not even three times but I had to take it up 5 times! I dreaded calling to tell them about it, I was feeling hopeless that it wasn t fixed, I felt terrible being treated like I was a joke from the service people. My fairy tale didn t last, this was quickly becoming a night mare. My beauty my Jeep my Wrangler was leaking and I couldn t make it better. I love that Jeep and I didn t want it getting water damage and electrical damage or even rust damage. I couldn t let my $30,000 beauty keep leaking and getting damaged. I love that Jeep and I didn t want to have to let it go.
My final trip I got my last piece of disrespect from Coppus Motors.. straight from the mouth of my salesman came this If you really want a Wrangler you re not going to care if it leaks a little... that was his response! I didn t even mention that he treated my father and I like complete strangers. He made a lot off of my sale and to get the disrespect I got I had enough I was done. Sadly i traded in my Jeep for an new Wrangler I had to leave my leaky love behind. I wish he had shown me the car fax before where I would have saw the leak but he didn t. I m sad to have to explain this because it s wrong for Coppus and my salesman to do this to me.. shame on you KB.