How is it possible a utility company that services...

How is it possible a utility company that services the Hawaiian islands, has not 1 person to answer billing questions!?! No one answers the Maui # listed on our statements (EVER) & after 13 rings I went into a automated recording.

Is it even legal to charge an addt'l $5.00 if you want a human to help you with billing questions...

If there were another choice for us...Hawaii Telecom would be out of business & the CEO, who allows this inept behavior needs to be fired...or improve to acceptable customer service standards!