laurotexx

Review of Selfridges

Shocking service. I bought sandals 7 weeks ago and...

Shocking service. I bought sandals 7 weeks ago and they broke. I called customer service to ask what is best to do. Guy explained that he cannot put me through to the store as its sales time so they will be not answering. That's already shocking as they more interested in sales but not after sales. Angry I go to the store, wasting my time and money to get there. I approach the counter showing the shoes and explaing what happened, and the "manager" tells me she cannot do anything about it as I do not have receipt. This is double shocking. First, not even such a high end stores would accept bank statement shiwing you bought the item, secondly- customer service on the phone explained me that I can go to the store with bank statament only. Then I explained to the manager she said store does not work to the roles given by Selfridges customer care line. Shocking- as Selfridges creatly do not coordinate their departments and a way behind as lowest end market if they do not accept bank statements. I will never shop eith them, so unprofesional and unreliable. Shoes broke within 7 weeks and they make me feel as it is my problem. No high end brank would ever do that.