Nadia Lott

Review of PLAZA HOTEL CARDIFF

Was served cold and raw meat slices as part of the...

Was served cold and raw meat slices as part of the menu's meat platter. Chef was lovely and super apologetic, however deputy manager tried to tell us that the red colour was due to the addition of spices! Which was very patronising and ensured that I would write this review. He did offer us free desserts, which we didn't want, need or accept. We understand that mistakes happen and were pleased with the way chef dealt with us. When we paid, we were asked to pay full price, at which point I questioned paying for raw food. Again, in his wisdom, the deputy manager suggesed 15% off the food but not the drinks. Shockingly poor people skills and a clear lack of concern by this manager. We will now transfer our lunch 'dates' prior to the wonderful new theatre's matinees to an establishment who value their clientele and are skilled and appropriately equipped to rectify issues when they undoubtedly occur.