This company is a scam. They never contacted me in...

This company is a scam. They never contacted me in any way. I had to call them and they tell me that my dates were not available. Tried another date and CSR stated that depending on which hotel I choose I would have to pay between$179 to $200 for hotel taxes and booking fee. I told them that I would like to get a refund. CSR said I would get in 10-12 days; it's been almost a month and still no refund. Grand Incentives doesn't deserve the one star rating from me but that's the lowest rating option I have.