Marty Boyer

Review of Encore technologies

I can't recommend this place for a variety of reas...

I can't recommend this place for a variety of reasons. I took my MacBook Pro there to have the battery replaced. It was 50% higher than the Apple Store's price. They also told me when dropping it off that it was going to be about $50 less than what it ended up being. Apple's cost quoted $200. They told me originally $250. It ended up being $300 (like $299.23).

That said, I believe the $50 discrepancy was simply an honest mistake on the young lady's part. They were prompt with the repair and it took about a week. The set timing expectations and lived up to that standard.

The secondary issue, which both presents a value issue and quality issue is that my hard drive was toast when I got the machine back. I had to return it again to have the hard drive replaced. I don't think they are a chop shop nor was anything intentional about this. It happened, but at the same time, I think they could have caused it and should have taken some onus for it.

To the repair of the drive: they were nice about it, but just said there's nothing they did that could have caused it. It was more happenstance than not they put it. I understand that it's possible that it just went, but it sorta a poor response. Just happens seems like it may have an expediting component.

In fairness: They discounted the drive during replacement nor charged me labor to be fair and did the repair quickly. That said, my drive was fine when I dropped it off. I took time off for work to replace it, plus my total bill was $150 more than at Apple (vs $200 for battery only).

Value and quality are questionable. I'd stick with just sending it to Apple next time.