Cooper Schuham

Review of Sill-TerHar Motors

Quite possibly the worst dealership experience I v...

Quite possibly the worst dealership experience I ve ever had. Long story short, Ford scheduled an appointment for the end of my lease, didn t have anyone on-site that day to help me, and shrugged their shoulders when I asked what I should do with the vehicle that my lease ended on. After leaving my original review, their response was posted below which completely contradicted my experience I spoke about. In addition, their manager Greg Larson used his personal cell phone in order to call a family member of mine (who also has purchased and services numerous vehicles with Sill-TerHar) and threatened to refuse service to not only myself but him and the rest of my family if my review was not taken down. Being yelled at over the phone by a manager was the least customer-centric experience I have had in my life, I can only imagine how the trainings go within Sill-TerHar. The irony of their below response can be met with the recording of the call with Greg - reach out to me at cschuham@protonmail.com if a copy is needed by anyone.

I d like to also point out that not only was my very first new car purchase made there in 2012, I also returned to their service center when I moved back to Colorado with a newer model. They ve known me for a long time yet chose to take the worst path possible with an internal error on their part.

I know this was all a few months ago, but the absurdity of the situation is stuck in my mind - this dealership took a turn for the worse and unfortunately, they lost our business.