Joan Levangie

Review of Herb Chambers BMW

Had an appt this am at 7:30 for an oil change and ...

Had an appt this am at 7:30 for an oil change and an inspection sticker. I arrived at 7:15. I declined a car wash since I did not want to spend that much time waiting. At 9:05, I was still waiting and when I asked how much longer I was told that my car had not been touched! I told them to just change the oil and forget the sticker. I was angry! I was then told they would do nothing and I could retrieve my car. 15 minutes later, they said the oil change had been completed and I had a new sticker. Really?? I have no paperwork re: the oil change. They did comp the cost of the sticker but I didn't even receive an apology. "Someone F'd up" was the explanation I received. The service manager was sitting right in front of me and never said a word. I will never have service there again.