Bethan Pepper

Review of Vista Health

I don't even know where to start with how bad the ...

I don't even know where to start with how bad the whole service has been. I enquired and booked my MRI very quickly, paid premium price to have my MRI ASAP. On my enquiry form and on calls with them I stated I wanted a head and neck scan. Turns out for some reason they booked me for a eye only MRI, no one at any point explained this and only found out after the scan. They also booked me in to go to Birmingham, after driving 2 hours to get there the centre (not vista) called to say they can't do the scan as the machine isn't strong enough, I then had to drive an additional 1.5 hours to Nottingham to get it done. Turned out to be a 6 hour round trip.



I had to call again yesterday and chase the re review of my scans, they have once again just got the radiologist to comment on my eyes, after i have repeatedly said this ai isn't what I requested. They provided me an email to contact if there was an issue. I email this email and its blocked. Still nothing from the alleged complaints team in nearly a week.