Never had a problem with them for 8 years. They k...

Never had a problem with them for 8 years. They kept raising the price each year by exactly 3%, but that's understandable. Then we renewed recently for the whole year, and just after that, our income went down quite a bit, so some things had to go. We substituted a different phone service to save money, and the alarm system stopped working, which would have required a service call and a payment of $399 for a new system. Since the purpose was to save money, we cancelled the service instead, a week before the renewal year was about to begin. They sent us a check back, but they kept $80 of the renewal fee, just for the hell of it. When we questioned it, they said that "we were in breech of contract". Umm, no, the contract didn't even start yet. Jeez. Needless to say, we're eating the $80, because it's just not worth the headache. We always send in our payments with plenty of time to spare. In this case, it was just over 2 weeks early. If we had waited two days before we wrote the check, we wouldn't be writing this review, since we wouldn't be out the $80, because we never would've sent in the renewal fee. Really sleazy.