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megan schmitt

4 years ago

UPDATE: Big League refunded me one hour of time.

UPDATE: Big League refunded me one hour of time.

I'm so disappointed in this company right now. I've used Big League in the past and never had any issues. It took six hours for them to move me out of a 1,300 square foot condo with a stop to unload a few pieces of furniture at my parents' house and then the final destination being a 10x15 storage unit.

I used a 3-person crew to the tune of $169 an hour at the recommendation of the person who booked my move over the phone - because it would be faster. It was not. Furthermore, I expressed my dissatisfaction the day of my move (two days ago), talked to someone that afternoon, but have yet to hear back.

So, basically I just paid $1,000+ (plus a tip because I tip regardless) for a six-hour move out of a 1,300 square foot condo. Does that seem right to you? I didn't think so.

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