Checked in to this hotel and was put in a room tha...

Checked in to this hotel and was put in a room that hadn t been cleaned- shopping bags in the room, pillows on the floor, unmade beds. Clearly a mistake right? Not happy, but mistakes happen so I just call the front desk to request a different room. The girl who answers HANGS UP ON ME! I walk back down to the office and the manager tells me that he doesn t believe the girl hung up on me and won t apologize and neither will she. I am appalled at their customer service! I would have left if this hotel wasn t prepaid by my employer for a conference I am attending. That night a roach crawls across the wall of my new clean room and the electricity in the hotel goes out. This place is the worst. No one will even answer the phone in the office. Save your money and spend it at a Holiday Inn.