Desiree M

Review of Yvonne's Bridal

Working with the Bridal Gallery by Yvonne has been...

Working with the Bridal Gallery by Yvonne has been an emotional rollercoaster. In the beginning I was very upset. I was told when I purchased my dress that it would fit like an A-line when it came in and was actually " my size" - not necessarily what you want to hear but I loved the lace so I believed the saleswoman and purchased the dress. I was a little disappointed when my dress came in and I tried it on as my dress was a modified A-line and not a true A-line dress as I was told when I first purchased my dress with the saleswoman Janet. My first time I tried on my dress was with Yvonne- she made me feel at ease and was very reassuring. We came up with a tentative schedule for future fittings and alterations. My first fitting was stressful- I came in with a list of things I wanted changed on my dress and there just was not enough time. The seamstress had to bounce back and forth between other appointments and I was asked to come back on another day the next week for the last appointment so more time could be spent on the dress. The second fitting (which ended up being considered my true first fitting) was with another staff member and she was outstanding! She got Marge (the seamstress) and we started discussing different alteration plans. We only had time to get to the sleeves and the top of the dress (bust) pinned. We still had so many other alterations that needed to be done and the wedding was only 2 weeks away! I was beyond stressed! My next fitting appointment was with the original saleswoman Janet as Yvonne was not there that day. I knew we didn't have a great history but I went in open minded and she proved again to be extremely arrogant, rude, and not helpful. I left crying. No alterations were completed or even started from my previous fitting. We discussed more alterations that needed to be completed such as adding on my belt, hemming the bottom of the dress, adding buttons, adding a bustle - and to top it off my wedding was in 1 week!!!! The next day I felt so sick to my stomach and stressed so I called to make sure that Janet would not be there for my next fitting and Yvonne ensured that Yvonne would be there for my next fitting. My last fitting was the Tuesday (4 days) before my wedding with Yvonne and Marge. I was the very last appointment that night. I stood there from 6:30pm- 9:30pm while Marge hand sewed everything onto my dress. The work that Marge does is absolutely AMAZING!!! Marge and Yvonne are so incredibly patient and kind and so reassuring. I left that night crying HAPPY tears. My vision of my dress finally came together and I looked beautiful! I purchased another dress because I was afraid that I would hate my dress from Yvonne's and that night I decided I was not even going to wear my second dress and I was going to stay in my dress from Yvonne's the entire wedding night. I trusted Marge to take my dress and reinforce all the sewing because that night was the last night I would have it on before my wedding day.
I picked up my dress Thursday afternoon from Janet because Friday morning at 8am we were leaving for Warrensburg so we could begin setting up for the wedding and to have the rehearsal. Thursday night as I was packing my husband asked if my veil was in my dress bag or in a separate bag. That is when it hit me......MY VEIL!!!!! Janet never made sure my veil was with my dress!!!!! The fury raged through me- I double and triple checked my dress bag and undergarment bag- my veil was NO WHERE TO BE FOUND! Then I remembered.....we were so worried about my dress that I hadn't tried on my veil since my very FIRST fitting!
In the end everything ended up working out but I feel that so many alterations wouldn't have had to be done if I wasn't lied to when I purchased my dress initially. If you do anything AVOID working with Janet. She is the only staff member that is terrible to work with and caused so much stress and tears.
If I could only rate Marge and Yvonne I would give 10 stars. They are both absolutely amazing people and made the process so much easier.