My only major complaint: the needless security is ...

My only major complaint: the needless security is the reason Shephard's loses a star. They hover like Russian Secret Service and served up more than a few awkward moments in our 3 days. We didnt get kicked out but the looming presence was a turnoff. Security at other resorts just seem more hidden and customer-service oriented.

Now the good! The remodel looks amazing! Its such a noteworthy change; truly admirable! The rooms, restaurants, pool, clubs, beach, bars and more were great. Buffets were awesome and the beach was in great shape. Todd is a great bartender!

So besides the security and risk management, you guys created a solid experience for our group that I'll never forget! :)