I've been homeless for about 5 months I applied fo...

I've been homeless for about 5 months I applied for Catholic Charities Family Support Center I have a daughter that is 9 in a husband we both work we just happened to be homeless because of unforeseen circumstances. I explained to the woman that we've been living out of a motel and she said that's considered a place to live anyone Couchsurfing with family and friends is considered a place to live having a car in sleeping in the car with your child is considered a place to live which doesn't make us a priority. I have never been so heartbroken in my life I'm at a point where I don't know what to do and these places say they help but they really don't it's just sad. Update : its been 9 months now in still waiting