Please be aware of this company. Before I purchase...

Please be aware of this company. Before I purchased my renter's insurance I ask if there is any policy about cancelling or others fees. I was told no. Come to find out that the sales agents don't even know. I had my policy for 9 days and found a better deal with more coverage. I paid 1yr coverage upfront. Come to find out there is a hidden fee for $50 dollars if you can ahead of time if you have not been there a year with them. Everytime I called no one knew of this charge. 3-4 days of escalation I was advised of the charge. Incredible how the sales agents do not know of this fee. Will I lost $50 because they said it was in the contract. I received the contract a week later after my policy started. No way I would have known this. Stay away from them! Terrible service and lack of knowledge.