If I could give zero stars I would. This dealersh...

If I could give zero stars I would. This dealership is the sister dealership to Midlothian BMW and they are both very poor in customer service and I suspect a bit racist as well. I took my car to Midlothian and they did nothing about my door lock which is under warranty. While speaking with the service person my conversation was interrupted by a white male and my rep got up and proceeded to speak to him about his car! I left there with NO paperwork and I suspect they did nothing in regards to the lock. I called their sister store, Richmond BMW , and you can't get through or when you do you are promised calls back from the loaner car coordinator and I'm still waiting for that call for over a month. I finally filed a formal complaint with BMW Corporate and they emailed the dealer and they were to follow up with me. Have not heard from them! I'm driving my car 100 miles back to Alexandria to get serviced where you are treated with respect no matter what color you are! Have been driving BMWs since 1999 and have never experience such disrespect and poor customer service as I have in the south! My money is as good as the next and I too can drive a BMW. Don't treat me different because my skin in darker! Don't shop here!!!!